Refund policy

Refund Policy

At Qomfort, we want you to be completely satisfied with your purchase. We offer a 30-day refund policy with the following terms:

Refund Eligibility

Items must be returned within 30 days of purchase. To qualify for a refund, products must be in original condition, unused, and in their original packaging with all tags attached.

Refund Exceptions

The following items are not eligible for refund:

• Items that show signs of wear, damage, or use
• Products without original tags or packaging
• Items purchased during final sale or clearance events
• Custom or personalized orders
• Hygiene-sensitive products once opened

Refund Process

To request a refund, contact our support team at support@qomfort.com with your order number and reason for return. We will provide return instructions and a prepaid shipping label when applicable. Once we receive and inspect your return, we will process your refund within 5-10 business days.

Refund Timeline

Approved refunds are processed within 5-10 business days of receipt. Depending on your bank or payment method, it may take an additional 3-5 business days for the funds to appear in your account.

Return Shipping

For defective or damaged items, we cover return shipping. For standard returns initiated by the customer, shipping costs are the buyer's responsibility unless otherwise stated.

Questions about refunds? Email us at support@qomfort.com and we will respond within 24-48 hours.